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Technical Support Analyst Job
Epicor Software
Date: Jun 19, 2013
Location: Melbourne, Australia
Technical Support Analyst (ERP Software)
Melbourne, Australia Support
Competitive + Benefits
Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to mid-market companies around the world.
To be based in our Melbourne office, our support organisation is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide technical support via phone & email to customers of our award winning Epicor 9 ERP product as well as possibly heritage product solutions.
Technical Requirements:
• SQL – Database Administrator/Performance Tuning
• Epicor products – Vantage and or Epicor 9 or eBackoffice or SLS
• Accounting Background
• Manufacturing Background
Optional Technical Skills that would be advantageous:
• Sonic
• Altec
• Crystal Reports
• Web Services
Personal characteristics:
• Excellent verbal communication skills in English
• Service-oriented with a proven ability to prioritize tasks in a stressful environment
• The ability to work independently with minimal supervision
• Willingness to learn and explore new technologies
• Team Player
• Goal Oriented
• Able to Multi-Task
Melbourne, Australia Support
Competitive + Benefits
Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to mid-market companies around the world.
To be based in our Melbourne office, our support organisation is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide technical support via phone & email to customers of our award winning Epicor 9 ERP product as well as possibly heritage product solutions.
Technical Requirements:
• SQL – Database Administrator/Performance Tuning
• Epicor products – Vantage and or Epicor 9 or eBackoffice or SLS
• Accounting Background
• Manufacturing Background
Optional Technical Skills that would be advantageous:
• Sonic
• Altec
• Crystal Reports
• Web Services
Personal characteristics:
• Excellent verbal communication skills in English
• Service-oriented with a proven ability to prioritize tasks in a stressful environment
• The ability to work independently with minimal supervision
• Willingness to learn and explore new technologies
• Team Player
• Goal Oriented
• Able to Multi-Task
Job Segments: Information Technology, Help Desk, Technical Support, ERP, Supply Chain Manager, Technology, Operations