About Support

Why Apply for Support Jobs with Epicor?

The Epicor Support team is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts who provide application support via phone and e-mail to customers of our award winning enterprise software solutions.

Job Opportunity

Retail Technical Support

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Job Title: Retail Technical Support (Hourly)

Requisition Number: 7459

Location(s): Newburgh, NY

EPICOR…Our Mission: Be the leading provider of industry-specific business software that drives growth and profitability for our customers.

EPICOR SOFTWARE CORPORATION is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

Epicor is recognized as “visionary” for completing the convergence of multiple ERP products together to create a comprehensive, 100% SOA-based solution. This strategy has enabled Epicor to continually adapt to the latest technologies available, while allowing customers to protect their investment. Utilizing Web services, Epicor helps businesses rapidly respond to change, adjust for growth, and maintain their competitive advantage on a local, regional, or global scale.

With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional, and global business demand.

Role Summary/Purpose:

Full Time – 40 hours a week position with 2 days off during the week, various shifts available. Weekends and holidays are required as we support the retail trade.

Epicor is an IT Software Company and a market leader for POS (Point of Sale) software. The Technical Support/Retail Analyst is an entry level position into our company. Our customers include Coach, Aeropostale, Timberland, J.Crew & Nautica. Many of our analysts have been promoted to other areas within our company to include Quality Analysis, Systems Analysis, Project Management and Technical Services. The position has a high growth potential for the right candidate.

This position is responsible for the technical troubleshooting of our software, in-store networks and hardware for our customers and answering procedural questions regarding the use of our retail software.

Essential Responsibilities:

  • Dedicated to providing a high level of professional, reliable, customer support.

  • Takes responsibility for, and resolves, the immediate issue with the caller.

  • Shows a willingness to learn and is assertive in self-education.

  • Observant in reporting unusual circumstances in the field to management.


  • Retail experience and/or IT based Associate degree or equivalent experience with PC hardware/networks.

  • Microsoft Word and Excel Skills

  • Excellent verbal and written communications skills.

  • Type at least 55 WPM.

  • Dedicated to providing a high level of Customer Service and has a sense of urgency.

  • Is self-motivated and works well in a team environment.

  • Excellent attendance a MUST.

Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

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Newburgh, NY

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