General information

Office (s)
Toronto, ON, Toronto, ON, Vernon, BC
Date Published
Monday, February 19, 2024
Country
Canada
Job ID
23759
Function
Global Support
Recruiter
Bun, Mouyheang

Description & Requirements

Accounting Application Specialist | BisTrack 

The Accounting Application Specialist diagnoses, troubleshoots, and debugs finance related software issues received into the support team primarily for our BisTrack ERP software and Microsoft Dynamics GP software. The ideal candidate will have prior bookkeeping/accounting experience and will have worked a few years with a US or Canadian financial software product.

 

What you will be doing:

  • Investigate accounting application support cases received from BisTrack customers. To fully document and understand the issue being reported and gather the necessary information to either resolve or escalate.
  • Carry out root cause analysis of errors occurring in our customers’ business environments.
  • Liaise between support, development, and quality assurance teams as part of the larger customer support effort. 
  • Understand our customers’ business process flow and explain how that relates to their use of the BisTrack application.
  • Manage and follow up on assigned support cases and to create a remarkable experience for our customers.
  • Clearly and professionally communicate (by phone and email) case updates to customers in a timely manner.
  • Travel to customer sites as required (Canada/US) and be able to participate in Epicor’s US-based user conferences.

 

What you will likely bring:

  • 3+ years applicable experience and demonstrated success/knowledge.
  • Post-secondary education in a related discipline and/or industry knowledge/experience desirable.
  • Basic knowledge of the fundamentals of accounting (including Accounts Payable, Accounts Receivable and General Ledger).  US Payroll and/or Fixed Assets experience would be an advantage. 
  • Ability to investigate and find reconciliations issues between subledgers and General Ledgers.
  • Experience and working knowledge of software business processes such as inventory management, production processing and purchasing management.
  • Analytical and troubleshooting skills.
  • Excellent communication skills – English verbal and written.
  • Presentation skills and a demonstrated ability to train others.

 

What could set you apart:

  • Working knowledge of Microsoft Dynamics GP accounting software.
  • Experience in an ERP software support environment with high call volumes and large numbers of clients and users.
  • Experience with Microsoft SQL.
  • Business experience (processes and problems) in a retail environment.

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

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