General information

Office (s)
Vernon, BC
Date Published
Saturday, October 30, 2021
Country
Canada
Job ID
19145
Function
Global Support

Description & Requirements

Technical Applications Specialist

 

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

 

About the Role:

The Technical Application Specialist is responsible for troubleshooting, diagnosing and repairing diverse issues, combining strong technical and communication skills and advanced business knowledge. Proactively recommends process improvements. Will be responsible for the support of our BisTrack customers.

 

What You’ll Do:

  • To investigate application support cases received from BisTrack customers.  To fully document and understand the issue being reported, and gather the necessary information to either resolve or escalate
  • To carry out root cause analysis of errors occurring in our customers’ business environments
  • To liaise between support, development and quality assurance teams as part of the larger customer support effort 
  • To understand our customers’ business process flow and explain how that relates to their use of the BisTrack application
  • To manage and follow up on assigned support cases and to create a remarkable experience for our customers
  • To clearly and professionally communicate (by phone and email) case updates to customers in a timely manner
  • To travel to customer sites as required (Canada/US) and be able to participate in Epicor’s US-based user conferences

 

What You Need to Succeed:

  • Post-secondary education in a related discipline or equivalent experience
  • Experience and working knowledge of inventory management, purchasing management, and the fundamentals of finance and accounting (including AP & AR)
  • Be detail-oriented and have a passion for business and technology
  • Analytical and troubleshooting skills
  • Travel requirements are limited but the individual must have a valid passport and be able to travel between Canada and the United States

 

Additional Skills That Could Set You Apart:

  • Be comfortable in Microsoft Windows environments and have experience with Microsoft Office products
  • Excellent customer service skills
  • Excellent communication skills – English verbal and written
  • Presentation skills and a demonstrated ability to train others
Qualifications - External

Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”

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