General information

Office (s)
San Francisco Bay Area, CA
Date Published
Monday, September 19, 2022
United States
Job ID
Global Support

Description & Requirements

About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:
The Application Support Specialist is responsible for troubleshooting, diagnosing, and repairing diverse issues, combining strong technical and communication skills and advanced business knowledge. Proactively recommends process improvements. Will be responsible for the support of our Retail Eagle and Propello customers. Possessing Epicor Eagle applications knowledge is preferred.

What You’ll Do:
Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing product knowledge.
Follows procedures to troubleshoot client-server software application issues that may involve credit card payment terminals, network printers, and Android/IOS devices.
Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers. 
Creates customer facing and internal knowledge documents Specializes in key areas of the software including specific third-party software packages.
What You Need to Succeed:
Knowledge of Credit Card/Payment Industry, PCI, or Payment Processing.
Ability to effectively communicate both verbally and in writing.
Experience in customer/call center support in a fast-paced environment.
Payment Processing  background and experience helpful.
Familiar with PCI Compliance and Bank deposit reconciliation.
Knowledge of financial, manufacturing, retail, or distribution business processes
Detail Oriented

Additional Skills That Could Set You Apart:
ERP experience. 
Time Management and Prioritization skills
Strong Problem solving/critical thinking skills 
Varying 8-hour shifts that cover 4am-6pm PST M-F and weekends from 5am–5pm PST.  
Bi-lingual in Spanish a plus

Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.

“Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”