General information

Office (s)
Minneapolis, MN
Date Published
Wednesday, June 15, 2022
United States
Job ID
Global Support

Description & Requirements

Are you the person your friends and/or family go to when they have an issue with their computer/phone/tablet?  Do you need to diagnose and fix your own computer?

About Us:
We’re here for the hard-working businesses that keep the world turning. They’re the companies that make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working together with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambition, whether to grow and transform or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:
The Application Support Specialist diagnoses troubleshoot and documents core software and data issues.  This role also creates customer-facing knowledge documentation.

What You’ll Do:
Communicate with customers via phone, email, or chat.
Document calls with screenshots and detailed notes of what happened while on the call.
Diagnose technical and/or software configuration issues.
Troubleshoot and test solutions. Fully documents and escalates if necessary.
Follows procedures to troubleshoot client-server software application issues.
Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
Creates customer-facing and internal knowledge documents.

What You Need to Succeed:
Experience with Office 365 Applications, such as Teams, Outlook, Word, Excel,
Ability to effectively communicate both verbally and in writing
Customer experience skills, and the desire to help them.
Strong problem solving and troubleshooting skills
Experience in a support environment with high call volumes desired
3+ years of applicable experience and demonstrated success/knowledge.
High school diploma.

Additional Skills That Could Set You Apart:
Label Printer – Install/configuration
Printer – Install/configuration
Crystal Reports
SQL Server Experience - basic understanding of T-SQL, Database Backup/Restore
Hazmat Shipping
International Shipping

Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.

“Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”