General information

Office (s)
Austin, TX, Minneapolis, MN
Date Published
Monday, May 9, 2022
United States
Job ID
Global Support

Description & Requirements

About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:
The Application Support Specialist diagnoses, troubleshoots and documents core software and data issues. This role also creates customer facing knowledge documentation. 

What You’ll Do:
Provide excellent analytical, written, and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing product knowledge.
Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers. 
Creates customer facing and internal knowledge documents. 
Addresses concerns brought up by other departments such as customer experience or sales. 

What You Need to Succeed:
Customer service skills 
Ability to effectively communicate both verbally and in writing
Strong problem solving and troubleshooting skills
Experience in a support environment with high call volumes desired
3+ years applicable experience and demonstrated success/knowledge 
High school diploma 
Manufacturing industry knowledge/experience
Human Resource exposure is a plus

Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.

“Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”