General information

Office (s)
Minneapolis, MN
Date Published
Wednesday, November 23, 2022
Country
United States
Job ID
21996
Function
Global Support

Description & Requirements

About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:
The Application Support Specialist diagnoses troubleshoot and documents core software and data issues.  This role also creates customer-facing knowledge documentation.

What You’ll Do:
Communicate with customers via phone, email, or chat.
Document calls with screenshots and detailed notes of what happened while on the call.
Diagnose technical and/or software configuration issues.
Troubleshoot and test solutions. Fully documents and escalates if necessary.
Follows procedures to troubleshoot client-server software application issues.
Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
Creates customer-facing and internal knowledge documents.

What You Need to Succeed:
Experience with Office 365 Applications, such as Teams, Outlook, Word, Excel,
Ability to effectively communicate both verbally and in writing
Customer experience skills, and the desire to help them.
Strong problem solving and troubleshooting skills
Experience in a support environment with high call volumes desired
3+ years of applicable experience and demonstrated success/knowledge.
High school diploma.

Additional Skills That Could Set You Apart:
Label Printer – Install/configuration
Printer – Install/configuration
IIS
Crystal Reports
SQL Server Experience - basic understanding of T-SQL, Database Backup/Restore
Hazmat Shipping
International Shipping

Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.

“At Epicor, we strive to create a welcoming, inclusive, and diverse workplace every day. Bring the whole and real you—that’s who we’re interested in. If you’re interested in this role but your experience and current skillset don’t match every qualification of the job description, that’s okay! We encourage you to apply anyway. Learning and sharing our knowledge keeps us all moving forward. You just might be the right fit and gain new skills new along the way.”

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