General information

Office (s)
Minneapolis, MN
Date Published
Friday, September 15, 2023
United States
Job ID
Global Support

Description & Requirements

Application Support Specialist

The Application Support Specialist diagnoses, troubleshoots, and documents core software and data issues. This role also creates customer-facing knowledge documentation.

What you will be doing:

  • Communicate with customers via phone, email, or chat.
  • Document calls with screenshots and detailed notes of what happened while on the call.
  • Diagnose technical and/or software configuration issues.
  • Troubleshoot and test solutions. Fully documents and escalates if necessary.
  • Follows procedures to troubleshoot client-server software application issues.
  • Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
  • Creates customer-facing and internal knowledge documents.

What you will likely bring:

  • Experience with Office 365 Applications, such as Teams, Outlook, Word, Excel,
  • Ability to effectively communicate both verbally and in writing
  • Customer experience skills, and the desire to help them.
  • Strong problem solving and troubleshooting skills
  • Experience in a support environment with high call volumes desired
  • 3+ years of applicable experience and demonstrated success/knowledge.
  • High school diploma.

What could set you apart:

  • Label Printer – Install/configuration
  • Printer – Install/configuration
  • IIS
  • Crystal Reports
  • SQL Server Experience - basic understanding of T-SQL, Database Backup/Restore
  • Hazmat Shipping
  • International Shipping

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.