General information

Office (s)
Dublin, CA
Date Published
Thursday, October 7, 2021
United States
Job ID
Global Product

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers’ ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:

The Business Analyst, is responsible for analyzing internal and customer requirements, translating the requirements into specifications, and designing solutions for issues that may arise to ensure the solutions meet the customer needs.

What You’ll Do:

  • Collaborates with internal stakeholders, product managers and developers to gather product requirements
  • Will work more directly with customers and have more domain knowledge
  • Writes business and customer requirements, including scope, priorities and acceptance criteria
  • Documents business and technical requirements and works with multiple teams to prioritize and validate features
  • Completes Validation of product at the end of the development cycle
  • Discovers complex problems and requirements and designs solutions
  • Answers questions from development team about features and requirements, may collaborate with product management team as required
  • May present demonstrations of finished work to customers
  • Works on projects of greater complexity and uncertainty
  • Builds out project plans, priorities, and timelines for Product leadership Reviews and negotiates priorities with Product Management
  • Identifies new scope as a result of demonstrations as well as prioritizes and completes impact analysis of scope changes
  • Works with 1-3 teams

What You Need to Succeed:

  • Flexibility to work weekends and holidays as needed
  • Ability to Travel
  • 5+ years strong technical and detailed troubleshooting skills or applicable experience with demonstrated success/knowledge
  • 2+ years of experience supporting a software product and/or specialized industry experience
  • Must be able to work independently and in a team environment
  • Bachelor’s degree or equivalent experience

Additional Skills That Could Set You Apart:

  • Experience using Epicor Eagle
  • Performs work under minimal supervision
  • Problem solving skills
  • Ability to foster teamwork and collaboration
  • Customer/client orientation
  • Analytical & strategic thinking skills
  • Mentorship skills
  • Domain expertise
  • Ability to negotiate

Why you should click apply:

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning.  Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice.  As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicor here.

Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”