General information

Office (s)
Monterrey, MEX, Remote, Mexico
Date Published
Monday, April 8, 2024
Country
Mexico
Job ID
24002
Function
Professional Services
Recruiter
Fernandez Plata, Damaris Y.

Description & Requirements

The Job:

 The Business Intelligence Consultant will work with customers who have purchased our Managed Services plan alongside our Business Intelligence tool, Grow. They are the customers' dedicated resource to specialize in all things Grow and provide white glove service while maintaining and assisting in implementing the software throughout the customer's company.

 What You will be doing:

 •Prep customer data and create dashboards and metrics that align with their business goals and needs

 •Provide recommendations and best practices to help customers get the most out of both their data, and Grow

 •Teach them BI and Data Best Practices to ensure long-term success with our product

 •Ad-hoc projects for existing customers who purchase professional service hours

 •Managing customer relationships and expectations by helping them resolve issues, answering questions and concerns, training them on new products and features, and helping clients continually improve the value they get from their data, etc.

 •Supporting customers by building new data connections and metrics, assisting with advanced troubleshooting, and delivering exceptional customer service

 What you will likely bring:

 •A deep desire to help people, especially our customers, as they utilize BI (sometimes for the first time!)

 •Hungry attitude and drive to make an impact with both customers and internal colleagues

 •Confidence to make recommendations to customers

 •Gritty work ethic to do whatever it takes to get the job done

 •Ability to manage and prioritize your time and efforts for maximum efficiency

 •Ability to think analytically, and to evaluate and solve complex and unique customer problems

 •Ability to learn new technologies: Grow, SQL, Salesforce, Shopify, Slack, etc.

 •Attention to detail—you may be working on different types of projects, problems, and requests for different customers at once

 •Advanced oral and written English level 

 Qualification:

 •3+ years applicable experience with BI visualization tools/data analysis and/or demonstrated success/knowledge

 •2+ years consulting experience preferred                                                                                                                                    

 •Bachelor’s degree preferred (or equivalent experience)                                                                                

 •Deep knowledge of BI best practices

 •Experience working with English speaking customers in a technical setting

 •Previous customer support or customer service experience

 •Previous experience working in the tech/SaaS industries

 •Self-starter who loves to dig into a problem and really owns finding solutions for their customers

 What could set you apart:

 •Advanced SQL

 •API Connections (Hubspot, Shopify, Google Analytics, etc.)

 •Salesforce / Financial Force

 •Marketing tools (Facebook Ads, Instagram, Google Ads, etc.)

 •Slack

The Professional Services Team 

Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

#LI-DF1 #LI-HYBRID