General information

Office (s)
Albany, NY, Atlanta, GA, Austin, TX, Cincinnati, OH, Cleveland / Akron, OH, Minneapolis, MN, Philadelphia, PA, Salt Lake City, UT, San Diego, CA
Date Published
Wednesday, August 17, 2022
Country
United States
Job ID
21162
Function
Global Product

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs, and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 

About the Role:

The CSG Software Analyst conducts in depth customer technical analysis, by capturing, analyzing, and gaining a detailed understanding of the requirements, in order to direct the designing of bespoke and generic fit for purpose solutions. Outside of the primary design role, responsibilities include estimating, project management of custom elements within a project, simple developments, diagnosing, triaging and resolution of issues within Solutions. Primarily office/remote based with limited travel required for some projects, the Software Analyst will have either a functional consulting background and some relevant technical skills or a development background with significant design experience.


What You’ll Do:

  • Provides estimates and project management CSG elements within a project.
  • Diagnosis and resolution of issues.
  • Assists with design and development of tool-based solutions.
  • Prioritizes urgencies and find solutions.
  • Defines requirements and document (design) implementation approach.
  • Configures, documents, and tests software.
  • Builds trusted relationships with our customers to be able to have a deep understanding of the customers’ needs.
  • Acts as primary technical point of contact for clients and other project team members.
  • Monitors and facilitates the customer’s adoption of product solutions and functionality.
  • Serves as key advocate of the customer by owning and driving resolution on escalated customer issues, working with Solution Engineers and other functional leaders.

What You Need to Succeed:

  • Development background with design experience
  • Possess functional consulting experience
  • Relevant technical and problem-solving skills
  • Ability to build strong relationship with customers and participate in discussions with business and technical leaders.
  • Customer centric, results oriented, self-starter and able to work independently.
  • Strong listening, verbal, and written communication skills, including virtual presentations.
  • Strong organizational, project management and time management skills.
  • Primarily office/remote based.
  • Limited travel required for select projects.

Additional Skills That Could Set You Apart:

          Experience with ERP

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.   

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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

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