General information

Office (s)
Kuala Lumpur, MY
Date Published
Thursday, March 10, 2022
Country
Malaysia
Job ID
20345
Function
Global Product

Description & Requirements

About Us:

Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

The CSG Support and QA Analyst provides first line support for CSG Developed Solutions. Responsibilities include ensuring CSG maintains an acceptable level of support to those customers subscribing to a CSG maintenance service agreement and that the CSG teams deliver quality and rigorously tested solutions

What You’ll Do:

  • Investigates, diagnoses and reports issues.
  • Determines if issues are CSG related or general products.
  • Prioritized issues.
  • Documents issues with sufficient details to allow for replication, investigations and diagnosis.
  • Collaborates with solution architects and developers to close reported issues.
  • Builds tests environments.
  • Installs CSG solutions into test environment, internally and for the customers.
  • Tests solutions as per agreed in design documentations.
  • Communicates / advises custom solutions team of observation found during testing and troubleshooting of installations.

What You Need to Succeed:

  • 2 years from previous support or QA experience.
  • Previous exposure to ERP or similar enterprise products.
  • Strong listening, verbal and written communication skills.
  • Travel up to 10%.
  • You are adaptable and thrive in situations where you can think quick on your feet.
  • Bachelor’s degree preferred

Additional Skills That Could Set You Apart:

  • You are adaptable and thrive in situations where you can think quick on your feet.
  • Self driven
  • Self motivated
  • Working under pressure
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