General information

Office (s)
Kuala Lumpur, MYS
Date Published
Wednesday, April 24, 2024
Country
Malaysia
Job ID
24084
Function
Global Product
Recruiter
Amy Lee, Pui Yee

Description & Requirements

The Senior ERP Support and QA Specialist; provides support for more complex CSG-developed solutions. Responsibilities include ensuring CSG team  maintains an acceptable level of support to those customers subscribing to a CSG maintenance service agreement and that the CSG team delivers quality and rigorously tested solutions.


What you will be doing:

  • Investigates, diagnoses and reports issues.
  • Determines if issues are CSG-related or general product.
  • Prioritizes issues.
  • Documents issues with sufficient details to allow for replication, investigation and diagnosis.
  • Collaborates with Solution Architects and Developers to close reported issues.
  • Builds test environments.
  • Installs CSG solutions into test environment, internally and for the customer.
  • Tests solutions as per agreed in design documentation.
  • Communicates/advises Custom Solutions team of observations found during testing and troubleshooting of installations.


What you will likely bring:

  • Previous support or QA experience.
  • Previous exposure to ERP or similar enterprise products.
  • Strong listening, verbal and written communication skills.
  • Office/remote-based.
  • Travel up to 5%.


What could set you apart:

  • 3+ years of applicable experience and demonstrated success/knowledge
  • University degree preferred (or equivalent experience)

The Product Team 

The Product team at Epicor supports a rapidly evolving group of products with innovative approaches to design and integrative technology, driving the business to be a leader of cloud-based SaaS. With offices across the United States and internationally, we provide over 21,000 customers and more than two million daily users with the essential tools that help them do what they need to do to support how the world makes, moves, and sells.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

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