General information

Office (s)
Monterrey, NL
Date Published
Sunday, March 20, 2022
Country
Mexico
Job ID
20326
Function
Information Technology

Description & Requirements

Cloud Support Specialist

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambition, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.



About the Role:

We’re looking for a fantastic Cloud Network Support to join our growing team. If you’re passionate and deeply curious about finding solutions to new challenges and perfecting the design of our visionary

Epicor product suite, you could be the perfect fit for this role.

We’re seeking a candidate who has experience in Windows & Unix OSs with VMware & Azure virtualization

Does this sound like you? Good, keep reading.



What You’ll Do:

  • hosted on AWS and Azure cloud offerings
  • Maintain high system availability via monitoring and proactive issue resolution
  • Orchestrate the software release process and support upgrade and conversion activities
  • Tune infrastructure issue detection, alerting, and support mechanisms
  • Trouble shoot & resolve infrastructure issues
  • Develop an understanding of the application dependencies upon, and relationships to, infrastructure pertinent to performance and capacity (scalability) issues
  • Develop and maintain an infrastructure and application health status website
  • Maintain healthy systems (perform clean ups and performance tweaks)
  • Create functional documentation to assist co-workers or like skilled individuals with covering your duties and responsibilities
  • Create automation to manage the infrastructure wherever feasible



What You Need to Succeed:

  • 5+ years of experience supporting infrastructure engineering
  • Implementing our infrastructure as code and implementing change controls.
  • Implementing monitoring, observability and alerting tools such as dashboards and logging systems to understand the health and availability of our infrastructure and applications.
  • Orchestrate the software release process and support upgrade and conversion activities
  • Optimizing for performance, stability, cost efficiency and scalability.
  • Collaborating with teammates and working cross-functionally with different engineering teams.
  • Knowledge of GitOps processes for driving auditable and repeatable changes to infrastructure
  • Create functional documentation to assist co-workers or like skilled individuals with covering your duties and responsibilities
  • Support a Web-based SaaS application and related system in partnership with our SaaS Customers ensuring their success.
  • Kubernetes experience is A+
  • Cloud engineering experience.  Azure preferred
  • Automation of infrastructure management tasks is a requirement

Additional Skills That Could Set You Apart:

  • Knowledge of IIS
  • Demonstrated experience resolving incidents, outages, and being part of an On-Call rotation
  • Microsoft SQL experience is A+
  • Kubernetes experience is A+
  • PHP / PowerShell / ARM templates / C# Scripting experience is A+



Why You Should Click Apply:

We don’t see software as an outcome, but rather a flexible tool that allows business to grow. Being a part of our team means you will develop agile skills that can be applied into many different areas of business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose. Check out what some of our employees are saying about internal mobility at Epicor here.



“Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”



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