General information

Office (s)
Austin, TX, Minneapolis, MN, Philadelphia, PA, Remote, US
Date Published
Monday, August 21, 2023
United States
Job ID
Information Technology
Salary Range
70,000 - 180,000

Description & Requirements

Senior Cloud Reliability Analyst

The Senior Cloud Reliability Analyst is responsible for the daily operations and maintenance of the customer systems. Incumbents perform tasks associated with the deployment, monitoring, and maintenance of cloud applications, as well as the mentorship of other members of the Cloud Reliability team.

What you will be doing:

  • Implementing our infrastructure as code and implementing change controls.
  • Implementing monitoring, observability, and alerting tools such as dashboards and logging systems to understand the health and availability of our infrastructure and applications.
  • Orchestrate the software release process and support upgrade and conversion activities
  • Optimizing for performance, stability, cost efficiency, and scalability.
  • Collaborating with teammates and working cross-functionally with different engineering teams.
  • Create functional documentation to assist co-workers or skilled individuals with covering your duties and responsibilities
  • Support a Web-based SaaS application and related system in partnership with our SaaS Customers ensuring their success. 

What could set you apart:

  • 3-5 years of experience supporting infrastructure 
  • Automation of infrastructure management tasks
  • Knowledge of IIS
  • Demonstrated experience resolving incidents, and outages, and being part of an On-Call rotation
  • Epicor ERP or Kinetic/SLS Experience is a plus
  • Microsoft SQL experience is plus

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.