General information

Office (s)
Bratislava, SVK
Date Published
Thursday, June 9, 2022
Job ID
Information Technology

Description & Requirements

What Will You Do:
• Ensure that the recommendations/ solutions are in accordance to the customer’s policies and system design.
• Receive and analyze inquiries from customers and users.
• Investigate and analyze reported users problems
• Respond to users questions related to supported systems and processes.
• Update users during the troubleshooting and lifecycle of the issue, making sure the customer is always up-to-date
• Maintain and support Epicor CRM software in its full scope
• Troubleshooting and fixing issues from operational and infrastructure point of view
• Coordinate with the customers on solutions to be completed at the customer’s site.
• Provide training to end users when required.
• Consult with experts beyond Epicor Cloud Team on issues that cannot be solved with it.

What you’ll need to succeed:
• Good knowledge of computer technology.
• Consulting and/or support experience
• Enthusiasm and willingness to learn and develop
• Experience in a multinational environment is an advantage.

Essential Technical skills:
• Basic  Windows Server Administration knowledge
• Basic Window SQL Server Administration with SQL scripting knowledge
• Basic Network knowledge
• Application Support/deployment

Working Time: In this position you will typically work between the hours of 9am to 5:30pm Monday to Friday, along with weekends support on a rotation basis per month.