Epicor

Epicor Cloud Reliability Analyst, (Site Reliability Engineer) is responsible for take care of day-to-day advanced product support. They handle escalated incidents from the support team, they take ownership when necessary, of support cases using standard support procedures and case documentation. The analyst will complete advanced system troubleshooting, customer onboarding, loading reports, database fixes and monitoring windows event logs.

Role Summary/Purpose:

• Monitor and report on infrastructure growth, health, availability, and utilization (server health metrics [Memory, CPU, I/O, etc.], storage of all types, database health, Web and network utilizations, virtual machines) in addition to discrete application components on Windows & Unix OSs with VMware & Azure virtualization hosted on Azure cloud offerings
• Maintain high system availability via monitoring and proactive issue resolution.
• Orchestrate the software release process and support upgrade and conversion activities
• Tune infrastructure issue detection, alerting, and support mechanisms
• Troubleshoot & resolve infrastructure issues.
• Develop an understanding of the application dependencies upon, and relationships to, infrastructure pertinent to performance and capacity (scalability) issues.
• Develop and maintain an infrastructure and application health status website. 
• Maintain healthy systems (perform clean ups and performance tweaks)
• Create functional documentation to assist co-workers or like skilled individuals with covering your duties and responsibilities.
• Create automation to manage the infrastructure wherever feasible.

Skills That Could Set You Apart:

• 3 to 5 years of experience as a Site Reliability Engineer doing systems monitoring & supporting IT infrastructure.
• Automation of infrastructure management tasks is a requirement
• Relational Database and SQL experience is must & Microsoft Azure Administration experience.
• Knowledge of Windows Server Operating Systems, including the full breadth of services and features, is required
• Must demonstrate software development competency (any language) to support IT infrastructure management and automation
• Cloud platform resource management skills (Azure/Rackspace or similar platform)
• Ability to monitor and report issues with IT systems / infrastructure is required
• Web site application monitoring skills are required, while Web site creation skills is A+
• Knowledge of IT infrastructure Architecture as it relates to Web Application Hosting and Support
• Knowledge of IIS, Windows Server 2012 is +
• Ability to work in teams
• Excellent written and verbal communication
• Ability to work independently – self-driven and self-learning
• Experience on automating processes in Azure
• Experience on Load balancer in Azure
• Experience in IIS on Windows Server
• PHP / PowerShell / ARM templates / C# Scripting experience is A+
• SQL Server
• Linux (Optional)