General information

Office (s)
Monterrey, MEX
Date Published
Tuesday, April 4, 2023
Job ID
Information Technology

Description & Requirements

The Job: 
The Cloud Reliability Analyst provides expert support to escalation issues and other areas of the organization, by monitoring alerts, managing tasks and following up on action items.

What you will be doing: 
  • Triages issues between different areas of the organization.
  • Manages ServiceNow Tasks
  • Assists in the automation of web application deployments.
  • Understands and adheres to escalation paths so that issues are resolved in conjunction withoutlined SLAs
  • Manages production infrastructure.
  • Provide support as SME to groups outside the IT organization.

What you will be doing: 
  • Ability to work on problems of moderate scope.
  • Ability to troubleshoot and maintain various software applications.
  • Ability to work as a team to accomplish departmental goals.
  • Technical expertise.
  • Decision-making skills.
  • Advance knowledge of SQL.
  • Experience with Microsoft Azure, AWS or similar technologies preferred.
  • Experience with Microsoft Active Directory preferred.

The Team:  
The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support the global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us. 

Why Epicor?
At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement
At Epicor, we strive to create a welcoming, inclusive, and diverse workplace every day. Bring the whole and real you—that’s who we’re interested in. If you’re interested in this role but your experience and current skillset don’t match every qualification of the job description, that’s okay! We encourage you to apply anyway. Learning and sharing our knowledge keeps us all moving forward. You just might be the right fit and gain new skills new along the way.