Epicor

Cloud Reliability Analyst

Epicor Cloud Reliability Analyst, (Site Reliability Engineer) is responsible for take care of day-to-day advanced product support. They handle escalated incidents from the support team, they take ownership when necessary, of support cases using standard support procedures and case documentation. The analyst will complete advanced system troubleshooting, customer onboarding, loading reports, database fixes and monitoring windows event logs.
What you will be doing:
- Monitor and report on infrastructure growth, health, availability, and utilization (server health metrics [Memory, CPU, I/O, etc.], storage of all types, database health, Web and network utilizations, virtual machines) in addition to discrete application components on Windows & Unix OSs with VMware & Azure virtualization hosted on Azure cloud offerings
- Maintain high system availability via monitoring and proactive issue resolution.
- Orchestrate the software release process and support upgrade and conversion activities
- Tune infrastructure issue detection, alerting, and support mechanisms
- Troubleshoot & resolve infrastructure issues.
- Develop an understanding of the application dependencies upon, and relationships to, infrastructure pertinent to performance and capacity (scalability) issues.
- Develop and maintain an infrastructure and application health status website.
- Maintain healthy systems (perform clean ups and performance tweaks)
- Create functional documentation to assist co-workers or like skilled individuals with covering your duties and responsibilities.
- Create automation to manage the infrastructure wherever feasible.
What you will likely bring:
- Hands-on experience with Windows Server 2012 or higher
- Understanding of basic concepts relating to multiple server's environments as well as TCP/IP based networking concepts
- Ability to work with the team and work independently to process technical service requests using an enterprise ticketing system.
- Proficient in following standard operating procedures and comply with SLA standard.
- Proficient in both verbal and written communication with good interpersonal skills.
- Logical thinker, ability to logically problem solve, proactive in resolving problems and troubleshooting
- Strong attention to detail and desire to grow technical expertise

Working Time: In this position you will typically work between the hours of 9am to 5pm Monday to Friday, along with weekends support on a rotation basis per month.
Hybrid set up: 2 days home office per week.

Why Apply:
In a role like the Cloud R Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.