General information

Office (s)
Bratislava, SVK
Date Published
Thursday, February 8, 2024
Job ID
Information Technology
Jelinkova, Alena

Description & Requirements

Cloud Reliability Analyst

Epicor Cloud Engineer is responsible for take care of day-to-day advanced product support. They handle escalated incidents from the support team, they take ownership when necessary, of support cases using standard support procedures and case documentation. The analyst will complete advanced system troubleshooting, customer onboarding, loading reports, database fixes and monitoring windows event logs.
What you will be doing:

  • Function as the primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards, thereby ensuring that we meet and exceed internal and external customer satisfaction.
  • Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.
  • Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, to meet objectives for customer request fulfillment and issue resolution.
  • Contribute to an environment that encourages information sharing, team-based resolution activities, cross-training, and an unwavering focus on what is best for the customer.
  • Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.
  • Provide weekend support with the same level of coverage

What you will likely bring:

  • Minimum Degree in Computer Science, Information Technology, or any IT related field.
  • Minimum 3 year working experience as Microsoft Windows System Administrator.
  • Minimum 1 year working experience with Microsoft Azure services. Experience in Azure Kubernetes services is a plus.
  • Troubleshooting skills; the ability to think critically and demonstrate an aptitude for problem-solving.
  • Knowledge in Networking concept and configuration.
  • Microsoft Azure Fundamentals (AZ-900) certification. 

Working Time: In this position you will typically work between the hours of 9am to 5pm Monday to Friday, along with weekends support on a rotation basis per month.
Hybrid set up: 2 days home office per week.

Why Apply:
In a role like the Cloud Engineer, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.