General information

Office (s)
Bangalore 1, IN
Date Published
Tuesday, March 29, 2022
Job ID
Information Technology

Description & Requirements


Sr. Cloud Reliability Specialist


About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

The Sr. Cloud Reliability Specialist provides support to the organization by managing incidents, monitoring alerts, and making sure that the right parties are involved to resolve any issue in a timely manner. It is a perfect place to grow a career in IT with many opportunities within Epicor. From software development to integrations, IT security, specialized customer support, Azure, AWS or any other platform, we’re in the game and need the support and enthusiasm of people like you.

What You’ll Do:

  • Triages issues between different areas of the organization.
  • Manages incidents through ServiceNow and Opsgenie.
  • Manages ServiceNow tasks.
  • Updates status page to communicate incidents to our customer base.
  • Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs.
  • Maintaining and improving the existing processes/documentation.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Perform other duties as assigned.

What You Need to Succeed:

  • 5+ years of applicable experience and demonstrated success/knowledge
  • Incident Management experience.
  • IT education / certification(s).
  • Good writing and oral communication skills.
  • Troubleshooting skills
  • Experience on Azure, AWS or similar technologies desired
  • Experience of Microsoft Azure Active Directory desired

Hybrid Model Working Company