General information

Office (s)
Austin IDC, TX, Bensalem, PA, Carlsbad, CA, Minneapolis, MN
Date Published
Tuesday, November 30, 2021
Country
United States
Job ID
19772
Function
Information Technology

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers’ ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:

The Cloud Reliability Specialist provides support to the organization by managing incidents, monitoring alerts, and making sure that the right parties are involved to resolve any issue in a timely manner. It is a perfect place to start a career in IT with many opportunities to grow within Epicor. From software development to integrations, IT security, specialized customer support, Azure, AWS or any other platform, we’re in the game and need the support and enthusiasm of people like you.

What You’ll Do:
* Work the day shift, Tuesday through Sunday, from 8 AM- 5 PM
* Triages issues between different areas of the organization.
* Manages incidents through ServiceNow and Opsgenie.
* Manages ServiceNow tasks.
* Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs.
* Relies on instructions and pre-established guidelines to perform the functions of the job.
* Documents, tracks and monitors the problem to ensure a timely resolution.
* Perform other duties as assigned.

What You Need to Succeed:
* IT education / certification(s).
* Good writing and oral communication skills.
* Troubleshooting skills.

Additional Skills That Could Set You Apart:
* Ability to identify and seek needed information/research skills.
* Skills in critical thinking, problem-solving.
* Ability to multitask in a dynamic fast-paced environment.

Why you should apply:

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.