General information

Office (s)
Austin, TX
Date Published
Thursday, May 25, 2023
United States
Job ID
Information Technology

Description & Requirements

 Cloud Reliability Specialist

About the Role:
The Cloud Reliability Specialist provides support to issues and other areas of the organization, by monitoring alerts, managing tasks, and following up on action items.

What You’ll Do:
  • Triages issues between different areas of the organization.
  • Manages ServiceNow Tasks
  • Manages incidents through ServiceNow and PagerDuty.
  • Updates status page to communicate incidents to our customer base. 
  • Assists in the automation of web application deployments.
  • Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Manages production infrastructure.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Perform other duties as assigned.
What You Need to Succeed:
  • Good written and oral communication skills.
  • Knowledge of Incident, Change, and Problem Management.
  • Experience using Cloud monitoring platforms (PagerDuty, Nagios, SolarWinds, Site24x7), creating individual monitors for one-off hosts, deploying monitors to similarly configured groups, building dashboards, auditing licensing, and creating automation.
  • Ability to identify and seek needed information/research skills.
  • Skills in critical thinking and problem-solving.
  • Ability to multitask in a dynamic fast-paced environment
  • 1-2 years of applicable experience preferred.
  • IT relevant education/certification (s).
  • Bachelors Degree Preferred
About Epicor:

We’re here for the hard-working businesses that keep the world turning. They’re the companies that make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.