General information

Office (s)
Bangalore, IND
Date Published
Monday, March 21, 2022
Country
India
Job ID
20311
Function
Global Product

Description & Requirements

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

At Epicor, we go beyond enterprise resource planning (ERP) to provide innovative and highly focused industry productivity solutions that are made for, and essential to our customer business.

 We’re here for the hard-working businesses that keep the world turning, the companies who make, move, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working together with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

INDUSTRY EXPERTISE

·       Epicor for Manufacturing

·       Epicor for Retail

·       Epicor for Distribution

·       Epicor for Building Supply

·       Epicor for Automotive

About the Role:

Epicor Software Corporation is looking for a dynamic, detail-oriented to fill the role of Technical Senior Writer/Content Developer. The Technical Writer/Content Developer will be responsible for authoring customer facing, instructional and educational documentation. This person must be detail oriented, organized and concise. This person must be able to work cross functionally with Product Management and Product Development teams, but also excel independently. This is a fast-paced environment with tight deadlines. Delivering high quality work on time is critical.

What You Need to Succeed:

Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing.

Determine and use appropriate methods and tools to best educate customers.

Work closely with Product Management and Product Development to gather content requirements, and review/ approve documentation.

Ensure all deliverables are on time throughout software development life cycle.

Create help content that is accurate, thorough, high quality, and easy to understand.

Utilize images and graphical elements to supplement documentation.

Review, edit and maintain content to ensure accuracy, usability, and ease of consumption.

Additional Skills That Could Set You Apart:

5+ years applicable experience and demonstrated success/knowledge.

3+ years of specialized/industry experience.

Bachelor’s degree (or equivalent experience).

Must be able to speak, understand, ready, and write the English language.

Proactively manage and communicate changes in project scope.

Identify potential project crises and devise contingency plans.

Conduct and complete formal stage and milestone signoffs with project leads and stakeholders.

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Build, develop, and grow any business relationships vital to the success of projects.

Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.

Manage and ensure adherence to use of activity reports by all project resources.

Manage and provide QA on all project documentation.

Manage any project escalations to senior management.

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