General information

Office (s)
Monterrey, MEX
Date Published
Tuesday, May 14, 2024
Job ID
Legal & Administration
Cortes Prieto, Alexandra

Description & Requirements

The Job:

Researching account inquiries, such as billing, delivery dates and configuration adjustments, utilizing exceptional problem-solving skills. 

What you will be doing:

  • Review and process Professional Services orders and contracts to setup projects in the system accordingly.
  • Process contract/project updates and cancellations requested internally or by the customer.
  • Processing manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
  • Learning how to execute simple audits project documents and ensuring the system properly reflect the agreement with the customer.
  • Audit billing data prior to billing.
  • Responding to and resolving customer billing inquiries, such as billing, credits or contract/project adjustments through research, interdepartmental communications, and analysis.

What you will likely bring:

  • Must be professional, have great attendance, be punctual, has a positive attitude, is a quick learner and be able to multi-task. 
  • Must possess competent computer skills and be able to multi-task. 
  • Must speak English proficiently.
  • Computer skills should include Word, Excel, Outlook.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.