General information

Office (s)
Austin, TX
Date Published
Thursday, December 9, 2021
United States
Job ID

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers’ ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

What You’ll Do:

  • Research account inquiries, such as billing, delivery dates, and contract adjustments, utilizing exceptional problem-solving skills.
  • Processes manual adjustments, ensuring proper approvals are in place while validating correct accounting rules are followed.
  • Responds to and resolves customer billing questions through research, interdepartmental communications, and analysis.
  • Processes all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.
  • Processes all account terminations.
  • Become a system expert understanding available functionality to establish efficiencies and best practices
  • Take leadership and ownership of projects and implement new processes
  • Help improve processes and efficiencies
  • Lead, train and inspire other members of the team
  • Demonstrate solid leadership in driving success with internal business partners

What You Need to Succeed:

  • MUST have 3 – 5 years of billing, research, and analytical analysis experience
  • MUST have intermediate to advanced Excel skills
  • Demonstrates AWESOME customer service and has strong communication skills

Additional Skills That Could Set You Apart:

  • Must be professional, have great attendance, be punctual, has a positive attitude, be a quick learner and be able to multi-task. Must possess competent computer skills and be able to learn multiple systems. 
  • Demonstrates complex problem solving and analytical skills
  • Proven track record for improving process efficiencies and solving problems

Why You Should Click Apply:

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.

Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”