General information

Office (s)
Monterrey, MEX
Date Published
Monday, September 18, 2023
Job ID
Legal & Administration
Cortes Prieto, Alexandra

Description & Requirements

About the Role:

This position reviews outstanding bills, contacts Epicor clients, and works with them on resolving delinquent accounts. The ideal candidate will have strong customer service and phone skills, with a background in collections or accounting.


What You’ll Do:

  • Strive to consistently meet or exceed monthly forecast collections for assigned regions and area of responsibility.
  • Contact customers, (internal and external) as described by ESC Policies and Procedures.
  • Identify dispute as defined by ESC and enter into the system.
  • Work with the management team to reduce significant dollars at risk and improving forecast goals.
  • Responsible for making a minimum of 35 out-going calls per day.
  • Prepare monthly reports on the status of credits issues within assigned collection region.
  • Manage and maintain all customers within the assigned collection region.
  • Responsible for maintaining close working relationships with both outside customers and ESC management
  • Work with management to ensure past due dollars are being reduced.
  • Keep management informed of potential accounts for bad debt.
  • Responsible for preparing accounts for collections.



About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.