General information

Office (s)
Monterrey, MEX
Date Published
Friday, July 22, 2022
Job ID

Description & Requirements

Collections Specialist

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers’ ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:

The Financial Services Representative will review outstanding bills, contacts Epicor clients, and works with them on resolving delinquent accounts. Provide professional customer service regarding collection issues.

What You’ll Do:

  • Monitor and maintain assigned accounts.
  • Make collection calls on past due accounts.
  • Negotiate payment arrangements with customers to bring their account current.
  • Use pre-existing resolutions to solve client issues.
  • Perform other assigned tasks and duties necessary
  • Provide customer service internally and externally.
  • Accountable for reducing delinquency for assigned account

What You Need to Succeed:

  • Excellent costumer orientation
  • Basic computer knowledge
  • Must be able to type minimum 40 words per minute
  • Ability to sell and negotiate with difficult consumers
  • Must be able to deal with rejection
  • Willing to learn
  • Speaks English fluently, advanced written English
  • 1+ years applicable experience and demonstrated success/knowledge
  • • High School Diploma or Associate degree or a related field of study preferred