General information

Office (s)
Bensalem, PA
Date Published
Wednesday, December 22, 2021
United States
Job ID
Information Technology

Description & Requirements

About Us:
With nearly 40 years of combined experience serving midmarket organizations and divisions of Global 1000 companies, the company has more than 20,000 customers in over 150 countries. With a history of innovation, industry expertise and passion for excellence, they inspire customers to build lasting competitive advantage. The company provides the single point of accountability that local, regional and global businesses demand. The Company’s headquarters are located in Texas, with offices and affiliates worldwide.

About the Role:
The IT Support Analyst, Sr assists, monitors, and provides support to client requests, implements solutions, analyzes issues and provides recommendations for improvements, as well as provide mentorship to IT Support team members.

What You’ll Do:
Provides technical support for servers, including database, e-mail, printers, computers, laptops
and tablets and their associated hardware, operating systems, applications and software.
Document network design, system builds, and procedures.
May be involved in customer installation and training.
Develops, documents, and implements standard operating procedures and customer service
guidelines relating to IT Support.
Assists with testing of new release of software and applications, vendor modifications, upgrades
and patches.
Recommend improvements or upgrades to the IT related systems and infrastructure.
Assist with training new team members.
Responsible for accountability and maintaining hardware inventory, quarterly PC refresh, new
hardware deploys, break/fix, and recovery.
Uses analytical skills to resolve non-routine issues.

What You’ll Need:
Ability to work as part of a team.
Excellent English verbal and written communication skills.
Ability to identify and seek needed information/research skills.
Strong analytical and problem-solving skills.
Ability to build collaborative relationships.
Mentorship skills.

5+ years applicable experience and demonstrated success/knowledge.
2+ years of specialized/industry experience.
Bachelor’s degree (or equivalent experience).

Why Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning.  Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice.  As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicor here.   


Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.