General information

Office (s)
Kuala Lumpur, MYS
Date Published
Tuesday, February 15, 2022
Job ID
Information Technology

Description & Requirements

About Us:

With nearly 40 years of combined experience serving midmarket organizations and divisions of Global 1000 companies, the company has more than 20,000 customers in over 150 countries. With a history of innovation, industry expertise and passion for excellence, they inspire customers to build lasting competitive advantage. The company provides the single point of accountability that local, regional and global businesses demand. The Company’s headquarters are located in Texas, with offices and affiliates worldwide

The Role:

The IT Support Associate, assists and provide technical support responding to client issues, doing effective troubleshooting, providing solutions to non-routine issues, and customer notification or escalation as necessary.

What you’ll do:

·         Provides support and solutions to customers with technical problems, applications, and information technology issues.

·         Use an IT Service Management or ticketing system to manage incidents and service requests.

·         Diagnose non-routine hardware and software problems and replace defective components.

·         Escalates incidents, service tickets and requirements to meet business objectives.

·         Ensures problems are being identified, addressed and resolved in a timely manner.

·         Provides case status updates to management and end users.

·         Uses analytical skills to resolve non-routine issues.

What you’ll need to succeed: 

·         Ability to complete and maintain basic work and project records.

·         Working as part of the team.

·         Ability to identify and seek needed information / research skills.

·         Problem Solving skills

·         Bachelor Degree / Diploma

·         Good verbal communication skills with English Language