General information

Office (s)
Monterrey, NL
Date Published
Tuesday, October 26, 2021
Job ID
Global Support

Description & Requirements

Epicor Software drives business growth.

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working together with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambition, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:

 Our support organization is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts.

What You’ll Do:

  • Respond to client calls in a professional manner, providing appropriate solutions and advice.
  • Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
  • Ensuring Service Quality levels are maintained and adhered to.
  • Ensuring all issues are handled in a timely manner.
  • Reviewing outstanding issues, ensuring clients are kept informed of progress.
  • Attending relevant Epicor product training courses, in-line with our internal certification scheme.

What You Need to Succeed:

  • Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures, and operation will be valued.
  • Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.
  • Fluent (written and spoken) in English.
  • Demonstrated expertise in meeting business needs with technology solutions.
  • ERP knowledge highly advantageous.

Additional Skills That Could Set You Apart:

  • Excellent verbal communication skills
  • Service-oriented with ability to prioritize tasks in a stressful environment
  • Strong skills for analysis, troubleshooting and problem-solving.
  • Ability to work independently with minimal supervision
  • Willingness to learn and explore new technologies