General information

Office (s)
Monterrey, NL
Date Published
Monday, May 2, 2022
Country
Mexico
Job ID
20715
Function
Legal & Administration

Description & Requirements

About Us:

 

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

      

About the Role:

The Order Ops Coordinator supports various activities within the quote-to-order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, specifically data entry tasks involved in order management and user support tasks managed in a service management system.

What You’ll Do:

• Provide operational support to order processing or licensing activities

• Enter data in a variety of CRM and ERP systems

• Uphold company policies and procedures related to the quote-to-order workflow

• Manage issue intake processes to respond to internal (e.g., sales) and external (e.g., customer) requests related to quoting, order management, and licensing

• Operate license order fulfillment processes by following predefined procedures, using different licensing tools

• Handle assigned quoting, order management, and licensing related issues in a service management system

• Understand and follow policies, processes and procedures associated with assigned areas of responsibility

• Assist with issues and collaborate across peer organizations

• Review signed contracts and manage countersignatures (DocuSign skills, or fast learning skills required)

• Perform other operations duties as assigned

What You Need to Succeed:

• Proficient computer skills (Excel, Word, PowerPoint)

• Ability to perform in a fast paced, multi-tasking environment

• Ability to handle high transactional volume, and repetitive administrative tasks

• Ability to deliver quality results while under time constraints

• Ability to collaborate with customers, and peers to solve issues

• Good communication and interpersonal skills

• Excellent customer service skills

• High School Diploma or a related field of study preferred

#LI-DNI