General information

Office (s)
Monterrey, MEX
Date Published
Tuesday, May 9, 2023
Job ID
Legal & Administration

Description & Requirements

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

Researching account inquiries, such as billing, delivery dates and configuration adjustments, utilizing exceptional problem-solving skills.

What You’ll Do:

  • Review and process Professional Services orders and contracts to setup projects in the system accordingly.
  • Process contract/project updates and cancellations requested internally or by the customer.
  • Processing manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
  • Learning how to execute simple audits project documents and ensuring the system properly reflect the agreement with the customer.
  • Audit billing data prior to billing.
  • Responding to and resolving customer billing inquiries, such as billing, credits or contract/project adjustments through research, interdepartmental communications, and analysis.

What You Need to Succeed:

  • Demonstrates AWESOME customer service.
  • Must be professional, have great attendance, be punctual, has a positive attitude, is a quick learner and be able to multi-task.
  • Must possess competent computer skills and be able to multi-task. 
  • Must speak English proficiently
  • Computer skills should include Word, Excel, Outlook.

Additional Skills That Could Set You Apart:

·       ERP experience