General information

Office (s)
Remote, US
Date Published
Monday, May 2, 2022
Country
United States
Job ID
20419
Function
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 


About the Role:

The Mgr, Professional Services manages teams of consultants participating in project teams or client engagements with responsibility for performing implementation tasks and producing quality deliverables.


What You’ll Do:

  • Establish goals and objectives for the consulting teams.
  • Responsible for shaping the vision, strategy, and execution of Epicor’s professional services business.
  • Analyze the profitability the risk potential for each engagement and recommend the solution that will satisfy the client while maximizing the profitability and reducing the overall project risk.
  • Monitor and communicate internal expectations on key business metrics such as utilization, revenue generation, responsiveness and communication to clients, client satisfaction (Net Promoter Score), and employee education
  • Address escalations regarding professional services and implementation issues.
  • Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
  • Coach and mentor reports in successful delivery of on-time and on-budget projects.
  • Maintain the chargeability of the team.
  • Participate in status meetings at customer sites.
  • Participate in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
  • Develop career management plans for each consultant and monitor the plan for completion for each consultant.


What You Need to Succeed:

  • 5+ years applicable experience and demonstrated success/knowledge
  • 3+ years managing and developing employees
  • 3+ years of product support or consulting experience preferred                      
  • Ongoing technical certifications to keep up with industry
  • Bachelor’s degree (or equivalent experience)
  • Ability to present in sales meetings, face to face, or remotely
  • Effectively communicate with customers, field consultants, executives, and co-workers
  • Strong organizational, project management and time management skills
  • Analyze customer problems and make recommendations for improvement
  • May work at client site from time to time
  • A valid driver’s license and passport
  • Ability and availability for overnight travel throughout North America as this position requires 25% overnight travel


With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.  


FOLLOW US ON LINKEDIN - http://www.linkedin.com/company/epicor-software-corp


Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability, or veteran status


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