General information

Office (s)
Monterrey, NL
Date Published
Tuesday, November 16, 2021
Job ID

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers’ ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.


About the Role:

As an Epicor Order Operations Coordinator, you’ll be providing our visionary ERP Solutions Software to our customers around the Americas Region. You’ll be responsible to contact and deliver the licenses in a timely manner; all with an outstanding customer service attitude and problem-solving mentality.


What You’ll Do:

  • Establish contact with customers to ensure licenses are delivered in a timely manner
  • Become a system expert understanding available functionality to establish efficiencies and best practices
  • Take leadership and ownership of projects and implement new processes
  • Help improve processes and efficiencies
  • Lead, train and inspire other members of the team
  • Demonstrate solid leadership in driving success with internal business partners.


What You Need to Succeed:

  • Demonstrate Outstanding customer care and strong communication skills.
  • Advanced Business English Communication in writing and conversational Skills.
  • Great attention to detail and critical thinking.


Additional Skills That Could Set You Apart:

  • Be professional, have great attendance, be punctual, has a positive attitude, be a quick learner and be able to multi-task. Must possess competent computer skills and be able to learn multiple systems. 
  • Demonstrates complex problem solving and analytical skills


Why You Should Click Apply:

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.