General information

Office (s)
Monterrey, MEX
Date Published
Friday, October 21, 2022
Job ID

Description & Requirements

Epicor Software drives business growth.


We provide flexible, industryspecific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique operational requirements are built into every solution―in the cloud, hosted, or on premises. With this deep understanding of our customers industries, Epicor solutions manage complexity, increase efficiency, and free up resources to enable our customers to focus on growth.


Role Summary/Purpose:

  • Manage end-to-end Order Management process including
    • Order Entry and Management
  • Respond to internal and external customer inquiries regarding quotes, sales orders, recurring billing and pricing models


Day to Day Activities: 

  • Maintain and update data in a variety of CRM and ERP systems
  • Ensure timely revenue recognition of goods sold
  • Uphold company policies and procedures regarding order management and fulfillment
  • Coordinate shipment and delivery of goods sold with Sales, Professional Services and Procurement teams
  • Recognize, monitor, and resolve account, contract and billing issues
  • Routinely audit internal databases for consistency and accuracy
  • Learn product functionality for a wide range of ERP systems and companion products


  • Fluent in written and verbal English
  • 2+  years’ experience in Order Management, Sales Support or Business Operations required
  • Experience in the Software Industry strongly preferred
  • Quickly learn and utilize software applications including CRM, CPQ, Financials, ERP and Microsoft Office Suite
  • Must be able to work extended hours during fiscal close periods monthly, quarterly and yearly.


  • Articulate complex technical and financial situations with tact and professionalism
  • Maintain high transactional volume with less than 2% rate of error
  • Collaborate with customers, peers and leadership to solve complex challenges
  • Adapt in dynamic work environment, prioritize tasks and self-manage workload
  • Work both independently and as part of a team



Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.