General information

Office (s)
Birmingham, UK, Remote, UK, Warrington, UK
Date Published
Wednesday, May 4, 2022
United Kingdom
Job ID
Professional Services

Description & Requirements

ERP Implementation Consultant - With Wholesale or Supply Chain Distribution Experience 

UK (Remote)

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

As an Epicor Consultant, you will participate in consulting engagements and assume responsibility for performing implementation tasks and producing quality deliverables on Epicor Prophet 21. Following Epicor’s Signature Methodology, you will work with your Project Manager to organise and control tasks within the project plan take a leadership position on small customer project teams or small engagements. You will become a trusted advisor to our customers, working alongside them on projects and on an independent basis for short-term engagements with minimal supervision. 

What You’ll Do:

• To provide high quality consulting and implementation services to Epicor’s clients.

• Responsible for the optimal setup and training in the Prophet 21 modules for each client and to maximise consulting revenue whilst maintaining a high level of customer satisfaction.

• To deliver project-based consulting activities, through the entire project lifecycle, on ad-hoc and medium to long-term engagements.

• To be responsible for problem identification, software specification and/or design, implementation, documentation, testing, client training and solution deployment adhering to Epicor’s Signature Methodology.

• To interact with company and client managers on cost/schedule monitoring.

• To comply with financial responsibilities which include project cost estimating, proposal generation and invoicing

• To participate in sales and proposal presentations if required

• To provide an initial level of support for assigned product

• To be responsible for achieving defined utilisation and revenue goals

• To identify additional product/services opportunities in client sites

• After the initial onboarding, the position provides the individual with opportunities to work actively in implementation projects from start to finish. You will be expected to work independently at clients and sometimes within a team environment.

• Be able to listen, assess, prioritise customer issues, and provide them with recommendations on how best to utilize their Prophet 21 system to resolve their issues or help them to achieve their business goals.

• Consult with existing users on-site to enhance use of the software and to increase customers' operational efficiencies

• Develop customer relationships, generate leads and work with sales team

• Engage in continuous education of the distribution industry and the company's software applications

What You’ll Need to Succeed:

• A self-driven and ambitious individual that can demonstrate the ability to perform tasks with quality and in a timely manner with a minimum of supervision.

• Able to earn the respect of our clients through demonstration of adaptability, tact, commitment, resourcefulness, and proactive communications.

• Accomplished at building strong working relationships with clients and colleagues.

• Accustomed to acting with integrity and have a track record of excellent problem-solving skills.


• At least 3 years of ERP Implementation experience, either as a consultant or as a super-user for an end-user

• Experience of using / implementing Epicor Prophet 21 or another mid-market ERP solution such as Microsoft Dynamics, Infor, IFS, Sage, NetSuite, QAD, UNIT4 or a similar solution

• Strong knowledge in wholesale distribution including general business processes such as accounting, inventory management, and order processing.

• At least 5 years Professional work experience

• Degree or equivalent education level

Skills That Will Set You Apart:

•    Experience in other areas such as Supply Chain, Warehouse Operations, Logistics, Wholesale, Manufacturing

•    Experience of using / implementing Epicor Prophet 21


Epicor consultants work on site with customers across the UK. Ability to travel to customer sites with overnight stays is mandatory. Overseas travel is also sometimes required however it is expected that this role is UK based. Home working is also available when the tasks permit.

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