General information

Office (s)
Albany, NY, Atlanta, GA, Austin, TX, Cincinnati, OH, Cleveland / Akron, OH, Minneapolis, MN, Philadelphia, PA, Salt Lake City, UT, San Diego, CA, San Francisco Bay Area, CA
Date Published
Monday, July 18, 2022
United States
Job ID
Global Product

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs, and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 

About the Role:

The Senior Eagle ERP QA Developer designs, develops and implements test cases for the improvement of product quality. The position includes reviewing, duplicating, documenting, analyzing, identifying workarounds, suggesting solutions, recommending priorities, and reporting status of customer-reported issues.

What You’ll Do:

  • Receives and manages customer-reported issues and requests needing Product Development effort.
  • Configures systems to duplicate and document exact steps for issues to be fixed by Product Development.
  • Analyzes and documents business unit or customer enhancement requests in the form of a requirements specification.
  • Tracks open customer issues and requests.
  • Manages metrics and advanced reporting techniques.
  • Communicates with customers as needed to understand issues, requests, business needs, etc to determine value and overall priority recommendations.
  • Analyzes features and contributes to the design from the customer's perspective.
  • Partners across teams to support quality processes as a collaborative effort.
  • Independently owns projects.
  • Actively participates in requirements reviews and provides recommendations (SME).
  • Estimates new software changes from a testing perspective.
  • Develops, modifies, and executes software test plans.

What You Need to Succeed:

  • Experience analyzing business operations, use cases, and workflows.
  • Ability to articulate customer needs clearly both written and verbally.
  • Ability to vet and clarify customer-reported issues and enhancement requests.
  • Ability to configure Eagle systems for the purpose of duplicating issues.
  • Strong collaboration skills.
  • Ability to work independently and in a team.
  • Experience designing, developing, and executing test cases, scripts, plans and procedures.
  • Experience establishing complete QA processes.
  • Extensive knowledge of QA tools and methodologies.
  • Proficiency in planning/estimating timelines for tasks and leading the team in meeting defined goals.
  • 5/+ Years of applicable experience with software testing of business applications
  • 2/+ years specialized industry experience
  • Hands-on application and system administration of Epicor Eagle

Additional Skills That Could Set You Apart:

  • Retail and or Automotive Aftermarket experience

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.   


Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

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