General information

Office (s)
Remote, Canada
Date Published
Tuesday, September 22, 2020
Country
Canada
Job ID
17557
Function
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs, and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 


About the Role:

As an Epicor Consultant, you will participate in consulting engagements and assume responsibility for performing implementation tasks and producing quality deliverables for some of the most functionality-rich ERP products in the market today.  You will work with your Consulting Manager to organize and control tasks within the work plan, and take a leadership position on small project teams and small engagements.  You will become a trusted growth partner with our customers, working alongside them on an independent basis for short-term engagements with little supervision. You will also contribute to a larger implementation team, taking the lead as a subject matter expert in your functional area when required.


What You’ll Do:

  • Tests, trains and troubleshoots system for customer, providing initial level of support for assigned product.
  • Generate interest of customers in additional products and services.
  • Responsible for timely entry of time and expenses in project accounting system.
  • Responsible for timely creation of Project Activity reports to project management.
  • Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks.
  • Possess accurate estimating skills for various project tasks.  Ensure that project deliverables are completed on time and anticipate issues or conditions that may impact the original estimate or project budget.


What You’ll Need to Succeed:

  • Bachelors degree - Business, MIS, IS, Education or related degree
  • 5+ years consulting, business application training or customer support experience in the software industry required
  • ERP software experience, specifically in the area of shipping, is required
  • Previous experience with manufacturing software required
  • Knowledge of Epicor’s enterprise applications preferred
  • Effective teaching, excellent verbal/written communication skills and PC skills required
  • A valid driver’s license and passport
  • Ability and availability for overnight travel throughout North America as this position requires 60% overnight travel


What Else Can Set You Apart:

  • Experience with Prophet 21 or Epicor E10 is preferred
  • Understanding of carriers’ requirements and deep knowledge shipping processes
  • Ability to lead and manage multiple projects
  • Ability to communicate effectively with customers
  • Experience in consulting
  • Strong trouble-shooting abilities
  • Ability to collaborate internally with support and product development

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.  

FOLLOW US ON LINKEDIN - http://www.linkedin.com/company/epicor-software-corp


Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability, or veteran status

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