General information

Office (s)
Date Published
Sunday, October 18, 2020
Job ID
Professional Services

Description & Requirements

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers. 

About the Role:

This is a 100% billable position, responsible for all on-site consulting and training engagements for new and existing users of Prophet 21 throughout North America, particularly in Canada. Training is performed onsite at our customers’ locations.  Responsible to deliver all of the key components of the implementation cycle with the goal of taking our customer’s live on Prophet 21. Position can be located anywhere throughout Canada. 

What You’ll Do:  

  • Train new users on Prophet 21 application(s) on-site and consult on best business practices fitting their company's needs to our software
  • Be able to listen, assess, prioritize customer issues, and provide them with recommendations on how best to utilize their Prophet 21 system to resolve their issues or help them to achieve their business goals.
  • Consult with existing users on-site to enhance utilization of the software and to increase customers' operational efficiencies 
  • Develop customer relationships, generate leads and work with sales team
  • Provide weekly written internal reports documenting customer engagements as well as formal reports to customers identifying areas of improvement and outlining recommendations
  • Engage in continuous education of the distribution industry and the company's software applications
  • Must be able to manage schedule and book own travel within time constraints
  • Must be able to travel on a national basis
  • Must possess a valid driver’s license and passport
  • Must be able and available for overnight travel throughout North America as this position requires 65% to 70% overnight travel

 What You Need to Succeed: 

  • Bachelor degree - Business, MIS, IS, Education or related degree, Distribution, Operations, Logistics, Business, MIS, IS
  • 5+ years consulting, business application training or customer support experience in the software industry required
  • Solid understanding of wholesale distribution including strong knowledge of general business processes such as accounting, inventory management, and order processing required
  • Experience with enterprise, CRM, supply chain or related applications desired
  • Knowledge of Prophet 21 software applications preferred
  • Effective teaching, excellent verbal/written communication skills and PC skills required NT and SQL experience a plus



 “Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”