General information

Office (s)
Monterrey, MEX
Date Published
Monday, November 22, 2021
Job ID
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambition, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:

Our global consulting organization employs 800+ highly skilled consultants whose unmatched experience in delivering industry solutions that span manufacturing, distribution, retail, hospitality, and services is backed by a proven track record of successful ERP implementations around the world.

The Professional Services Consultant participates in consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. Assists aligned Project Manager with organizing and controlling tasks within the work plan. Incumbent will work with the client on an independent basis for short-term engagements with little supervision. As an Epicor ERP Consultant, you’ll be working with our customers on the deployment, implementation and training of our visionary ERP software solutions. You are the trusted growth partner for your customer and will initiate implementation as quickly as possible, so your customer can be up and running. You will take the lead on ensuring customer satisfaction and the smooth implementation of our software.  

What You’ll Do:

·Invest time in learning the customer’s business to ensure a successful implementation

    • Execution of the project plan utilizing Epicor Best Practices.
    • Translates business needs to functional solutions using Epicor tools.
    • Responsible for utilization, customer satisfaction and timely project delivery
  • Conduct end-user training and database administration as the software backend subject matter expert
  • Identifies issues and risks and reports to Project Manager with suggested direction
  • Ensure that project deliverables are completed on time and anticipate issues or conditions that may impact the original estimate or project budget
  • Meet utilization targets and complete project deliverables on time
  • Demonstrate a high level of functional knowledge on the modules associated with their respective certification track
  • Teams with Epicor project managers and additional Epicor and 3rd party resources to research gaps and propose solutions.

What You Need to Succeed:

  • 3+ years of experience with consulting, business application training, or customer support in a relevant software industry
  • Demonstrated knowledge and strong experience of manufacturing, supply chain, and/or manufacturing accounting concepts
  • Bachelor’s degree (or equivalent experience)
  • Ability to meet utilization targets and completes project deliverables on time
  • Knowledge of Epicor ERP Software
  • Fluency in oral and written English required
  • Customer centric, results oriented, self-starter, and able to work independently
  • Strong organizational, project management and time management skills
  • Strong listening, verbal and written communication skills, including virtual presentations
  • Ability to travel up to 100%
  • Ability to perform work plans, identify resource requirements, establish priorities for available resources, and monitor the performance of project tasks

Why You Should Click “Apply”:

Our ERP consultant role provides an opportunity for a full workload, frequent interaction with customers and the autonomy to drive your own your success. You’ll travel to meet with clients and building relationships that last. Additionally, your growth potential at Epicor is limitless.

Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”