General information

Office (s)
Remote, US
Date Published
Thursday, April 7, 2022
Country
United States
Job ID
20135
Function
Professional Services

Description & Requirements

Epicor Software drives business growth.

We provide flexible, industryspecific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique operational requirements are built into every solution―in the cloud, hosted, or on-premise. With this deep understanding of our customer’s industries, Epicor solutions manage complexity, increase efficiency, and free up resources to enable our customers to focus on growth.

Role Summary/Purpose:

As an Epicor EDI VAN Consultant, you will take ownership of EDI VAN implementation engagements and assume overall delivery responsibility, perform implementation tasks, and produce quality deliverables.  You will be accountable to the Epicor EDI Manager and are responsible for developing, organizing, and controlling tasks within your projects and demonstrate the ability to lead these engagements.  You must possess the capability to work with the customer on an independent basis for these projects with little supervision by the Epicor EDI Manager. 

Essential Responsibilities:  

  • Ownership of EDI VAN implementation engagements including but not limited to proactive Scope, Budget, and Schedule management.
  • Acts as the primary point of contact for Customers ensuring timely messaging around Status, Issue/Risk, Scope, Budget, and Schedule is communicated and understood
  • Configures, tests, and trains customers on Epicor EDI solutions, providing setup, initial troubleshooting assistance during implementation, and subsequent growth.
  • Responsible for obtaining a utilization target of 74%
  • Responsible for understanding and maintaining high levels of customer satisfaction and providing internal updates when impacted by project-related factors
  • Responsible for daily entry of time and expenses in the project accounting system.
  • Teams with other internal and external groups (e.g. Epicor ERP consultants, project manager, and 3rd party resources) to research and propose solutions.
  • Possess accurate estimating skills for various project tasks.  Anticipate issues or conditions that may impact the original scope, budget, or schedule and notify the EDI Manager and/or Project Manager in a timely manner
  • Analyze and anticipate project risk and proactively communicate escalating issues as well as propose a solution and plan to address them
  • Sense of urgency for customer business needs and persistence to follow through on closing projects and ensuring successful go-lives

Qualifications/Requirements:

  • Bachelor’s degree - Business, MIS, IS, Education, related degree, and/or 3+ years EDI experience in the areas of consulting, application training, or customer support
  • Effective time management including high utilization, prioritization, and reporting
  • Effective teaching, excellent verbal/written communication skills, and PC skills required
  • Knowledge of EDI standards (X12, EDIFACT) and VANs is highly preferred
  • Previous experience with ERP software is highly preferred
  • Project Management experience preferred. PMP certification is a plus

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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.



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