General information

Office (s)
Remote, US
Date Published
Thursday, November 9, 2023
United States
Job ID
Professional Services
Brito, Luis
Salary Range
50,000 - 140,000

Description & Requirements

Professional Services Architect: 

The Professional Services Architect plays a critical role in the sales process by working closely with the sales and services teams to understand client requirements and develop tailored implementation solutions. This position demands a deep understanding of the company's services and the ability to translate client needs into service proposals.

This role involves assessing client requirements, designing best-practice professional services solutions, presenting them to potential clients, and creating comprehensive proposals and statements of work. The Professional Services Architect collaborates with cross-functional teams, maintains functional and technical expertise, responds to RFPs, and keeps up to date with business trends. Effective communication and strong technical knowledge are essential in this role, along with aligning proposed solutions with the organization's capabilities and client objectives.

What you will be doing:

•  Support sales teams by helping develop consulting engagement structure, proposals, and statements of work.

• Conduct current state capabilities and process assessments across business functions and apply best practices, industry research, and competitor research to drive an optimized future state capability and process architecture.

• Assist with prospect discovery sessions, demos, and planning meetings.

• Provide requirements definition to prospects and customers for implementations.

• Ensure a full and proper handoff of contracts from the sales process to the implementation process.

• Meet or exceed annual sales targets.

• Participate and attend User Group and customer functions to reinforce customer rapport.

What you'll bring:

• Proven ability to close new business

• Relevant experience in the Computer Software industry

• Confident and experienced negotiator able to drive revenue

• Ambitious and driven personality with a hunger for success

• Excellent presentation skills

• Ability to communicate effectively with prospects, customers, and executive staff

• Effective time management and ability to prioritize competing requests

• Knowledge of revenue forecasting

• Leadership and teambuilding skills

• Up to 50% travel


•  3+ years of applicable consulting experience and demonstrated success/knowledge

•  2 years consulting in the manufacturing, distribution, or finance industry preferred 

• Bachelor’s degree preferred (or equivalent experience)

• Ongoing technical certifications to keep up with the industry

The Professional Services Team 

Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. 

At Epicor, we care about your health and financial wellness, as well as your work-life balance. That’s why we offer comprehensive benefit offerings including medical coverages, dental, and vision, as well as other wellness programs. In addition, we offer a 401(k) match, HSA and FSA plans, a student debt program, a wide variety of insurance coverages, and voluntary benefits to achieve financial wellness. We also value your work-life balance and offer flexible time off, paid holidays, and paid maternity and parental leave. Please note that this is for information purposes only and provides a summary of Epicor's benefit offering.