General information

Office (s)
Remote, US
Date Published
Tuesday, May 10, 2022
United States
Job ID
Professional Services

Description & Requirements

About Us:  

Epicor Software has been a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.   

About the Role:  

As an Epicor ERP EDI Consultant, you will take ownership of Epicor ERP/Kinetic EDI setup and configuration, including the Demand Management Module, and assume overall delivery responsibilities; producing quality deliverables, training the customer to be self-sufficient, and ensuring the ERP portion of the overall EDI project is thoroughly tested and ready for production go-live. You will be accountable to the Epicor ERP EDI Manager and are responsible for organizing and controlling tasks within your projects and demonstrate the ability to lead those engagements. You must possess the ability to work with the customer on an independent basis for these projects with little supervision by the Epicor ERP EDI Manager.

What You’ll Do:  

• Ownership of Epicor ERP/Kinetic EDI implementation engagements, including but not limited to proactive Scope, Budget, and Schedule management.
• Acts as ERP EDI primary point of contact for Customers ensuring timely messaging around Status, Issue/Risk, Scope, Budget, and Schedule is communicated and understood
• Configures, tests, and trains customers on the EDI Demand Management module, providing initial troubleshooting assistance during implementation
• Responsible for obtaining a utilization target of 70%
• Responsible for understanding and maintaining high levels of customer satisfaction and providing internal updates when impacted by project-related factors
• Responsible for daily entry of time and expenses in a project accounting system.
• Teams with other internal and external groups, e.g., Epicor ERP consultants, project manager, and 3rd party resources) to research and propose solutions.
• Possess accurate estimating skills for various project tasks. Anticipate issues or conditions that may impact the original scope, budget, or schedule and notify the ERP EDI Manager and/or Project Manager in a timely manner 
• Analyze and anticipate project risk and proactively communicate escalating issues early as well as proposing a solution and plan to address them
• Sense of urgency for customer business needs and persistence to follow through on closing projects and ensuring successful go-lives

What You Need to Succeed:   

• Ability to meet utilization targets and complete project deliverables on time 
• Ability to perform work plans, identify resource requirements, establish priorities for available resources, and monitor the performance of project tasks
• Customer-centric, results-oriented, self-starter, and able to work independently
• Strong listening, verbal, and written communication skills, including virtual presentations
• Effective teaching, excellent verbal/written communication skills, and PC skills required 
• Strong organizational, project management, and time management skills
• Demonstrated knowledge of manufacturing, supply chain, and manufacturing accounting concepts

Additional Skills That Could Set You Apart:  

• Bachelors’ degree - Business, MIS, IS, Education or related degree, or equivalent work experience
• 5+ years experience in the areas of consulting, implementation, application training
• EDI implementation or support experience is highly preferred
• Knowledge of Epicor’s E10/Kinetic applications is highly preferred 
• Previous experience with manufacturing software preferred

Why You Should Click “Apply”:
Our ERP consultant role provides an opportunity for a full workload, frequent interaction with customers , and the autonomy to drive your success. You’ll travel to meet with clients (while keeping your miles and points!) and build lasting relationships. Additionally, your growth potential at Epicor is limitless. After spending time as an Epicor Consultant, you’ll have the tools and support you need to move onto different products, verticals, and roles utilizing our structured Epicor career pathway.   

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