General information

Office (s)
Remote, US
Date Published
Tuesday, March 28, 2023
United States
Job ID
Professional Services
Salary Range
70,000 - 180,000

Description & Requirements

The Job:

This is a billable position, responsible for all on-site consulting and training engagements for new and existing users of Prophet 21 throughout North America. Training is performed onsite at our customers’ locations.  The Prophet 21 Implementation Consultant is responsible to deliver all of the key components of the implementation cycle with the goal of taking our customer’s live on Prophet 21. 

Duties & Responsibilities:

  • Train new users on Prophet 21 application(s) on-site and consult on best business practices fitting their company's needs to our software
  • Be able to listen, assess, prioritize customer issues, and provide them with recommendations on how best to utilize their Prophet 21 system to resolve their issues or help them to achieve their business goals.
  • Consult with existing users on-site to enhance utilization of the software and to increase customers' operational efficiencies 
  • Develop customer relationships, generate leads and work with sales team
  • Provide weekly written internal reports documenting customer engagements as well as formal reports to customers identifying areas of improvement and outlining recommendations

Knowledge, Skills & Abilities:

  • Ability to meet utilization targets and complete project deliverables on time
  • Project management skills and strong technical background are required
  • Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks
  • Solid understanding of  accounting functionality required
  • Perform training and knowledge sharing with peers
  • Ability and availability for overnight travel throughout North America. Travel averages 60%, but can vary.
  • Knowledge of Prophet 21 software applications is required
  • 3+ years consulting, business application training or customer support experience in the software industry
  • 5+ years applicable distribution industry and/or demonstrated success/knowledge
  • Experience with enterprise, CRM, supply chain or related applications desired
  • Bachelors’ degree (or equivalent experience)

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.  


At Epicor, we strive to create a welcoming, inclusive, and diverse workplace every day. Bring the whole and real you—that’s who we’re interested in. If you’re interested in this role but your experience and current skillset don’t match every qualification of the job description, that’s okay! We encourage you to apply anyway. Learning and sharing our knowledge keeps us all moving forward. You just might be the right fit and gain new skills new along the way.