General information

Office (s)
Mexico City, MEX, Monterrey, MEX, Remote, Mexico
Date Published
Monday, July 25, 2022
Job ID
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers’ ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:

The Professional Services Consultant, Sr takes the leadership role in consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. Drives implementation deliverables and assist the Project Manager with organizing and controlling tasks within the work plan. Takes a leadership position on project teams, engagements, and respective consulting practices. Works with clients in an independent basis for engagements with little supervision.

What You’ll Do:

  • Coach and mentor PS Consultants ensuring consistent and high standards of service delivery.
  • Interact with members of cross-functional teams.
  • Assist Project Manager in determining direction, timelines, schedules and activities for an area of the project.
  • Establish solid working relationships throughout the Epicor and Customer organizations.
  • Possess accurate estimating skills for various project tasks.
  • Ensure all deliverables in area of responsibility is delivered on time and on budget.
  • Perform training and knowledge sharing with peers.
  • Perform customer core team training.
  • Keep up on skill / certifications for new or enhanced products.
  • Obtain certain level of certification in an area outside of core competency.

What You Need to Succeed:

  • Ability to meet utilizations targets and completes project deliverables on time
  • Project management skills and strong technical background are required
  • Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks
  • Customer centric, results oriented, self-starter and able to work independently.
  • Strong listening, verbal and written communication skills, including virtual presentations.
  • Expertise in all core modules of the software
  • Demonstrated knowledge across industry verticals
  • Ability to travel up to 100%
  • 7+ years applicable manufacturing, supply chain , and/or manufacturing accounting experience, and/or demonstrated success/knowledge
  • 5+ years of consulting experience preferred
  • Ongoing technical certifications to keep up with industry
  • International: Ability to travel up to 80%
  • Mexico: Ability to travel up to 100%
  • Bachelor’s degree preferred (or equivalent experience)