General information

Office (s)
Remote, US
Date Published
Monday, February 28, 2022
United States
Job ID
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs, and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 

About the Job:

As an Epicor Consultant, you will participate in consulting engagements and assume responsibility for performing implementation tasks and producing quality deliverables.  You will assist your Project Manager to organize and control tasks within the work plan and demonstrate the ability to lead small customer project teams or small engagements.  You must demonstrate the ability to work with the client on an independent basis for short-term engagements with little supervision.  

What You’ll Do: 

  • Lead customers through each stage, ensuring that all customer requirements have been addressed and accounted for in the new system setup.
  • Implement Epicor Eagle/ERC software utilizing our established processes/procedures. 
  • Tests, trains and troubleshoots system for customer, providing initial level of support for assigned product.
  • Generate interest of customers in additional products and services.
  • Responsible for timely entry of time and expenses in project accounting system.
  • Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks.
  • Possess accurate estimating skills for various project tasks.  Ensure that project deliverables are completed on time and anticipate issues or conditions that may impact the original estimate or project budget.
  • Must possess a valid driver’s license and a passport would be required for any international work.
  • Must be able to travel on a national basis, averaging around 85% 

What You Need to Succeed:

  • Bachelor’s degree - Business, MIS, IS, Education or related degree, or equivalent work experience
  • 3+ years consulting, business application training or customer support experience in the software industry required
  • Retail software experience is required
  • Previous experience with financial services software or experience in the financial services industry is preferred.
  • Knowledge of Epicor’s Eagle applications preferred
  • Effective teaching, excellent verbal/written communication skills and PC skills required

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.  


Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.