General information

Office (s)
Remote, US
Date Published
Wednesday, May 18, 2022
Country
United States
Job ID
20463
Function
Professional Services

Description & Requirements

About Us:  

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.   

About the Role:  

Our global consulting organization employs 800+ highly skilled consultants whose unmatched experience in delivering industry solutions that span manufacturing, distribution, retail, hospitality, and services is backed by a proven track record of successful ERP implementations around the world.   

 As an Sr. Epicor Payment Consultant, you’ll be working with our customers on the implementation and problem management of our visionary ERP software solutions. You’ll either take the lead on projects independently, working side-by-side with our customers to guide them toward a successful solution delivery, or fulfill the role of a subject matter expert on a larger team. You are the trusted growth partner for your customer and will initiate implementation as quickly as possible, so your customer can be up and running. You will take the lead on ensuring customer satisfaction and the smooth implementation of our payment software, including post implementation problem management.

What You’ll Do:  

  • Work with Sales and PS teams to understand the customer’s business to ensure a successful implementation 
  • Assist Project Manager in determining direction, timelines, schedules and activities for an area of the project. 
  • Coach and mentor PS Consultants ensuring consistent and high standards of service delivery 
  • Track all issues and inquiries, maintaining close contact as you guide customers to a successful launch 
  • Maintain expertise of the products you serve through knowledge sharing, training, and mentorship  
  • Trouble shoot Escalated Payment Processing issues
  • Work with Cross function ERP Systems (Retail, Lumber, Distribution & Manufacturing)
  • Be the Subject Matter Expert for Payments and Epicor Payment Application integrations.

What You Need to Succeed:   

  • Coach and mentor PS Consultants and Service Staff ensuring consistent and high standards of service delivery for Payments.
  • 7+ years applicable Payment Processing and/ or related experience with Epicor ERP systems (Retail, Lumber, Manufacturing, Distribution)
  • 5+ years of technical consulting or advanced service experience preferred 
  • Excellent analytical and trouble shooting skills.
  • Requires technical programming ability to identify gaps and difference for Payment integrations.
  • Ability to work independently, as a team player or as a team leader. 

Additional Skills That Could Set You Apart:  

  • Bachelor’s degree(Business, MIS, IS, Education)   
  • Manufacturing Finance, supply chain, and/or accounting, experience 
  • ERP software experience 
  • Payment Experience with EPR Software
  • Knowledge of Epicor enterprise applications  

Why You Should Click “Apply”:  

Our ERP consultant role provides an opportunity for a full workload, frequent interaction with customers and the autonomy to drive your own your success. You’ll travel to meet with clients (while keeping your miles and points!) and building relationships that last. Additionally, your growth potential at Epicor is limitless. After spending time as an Epicor Consultant, you’ll have the tools and support you need to move onto different products, verticals, and roles utilizing our structured Epicor career pathway.


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