General information

Office (s)
Melbourne, AUS, Remote, Australia, Sydney, AUS
Date Published
Monday, September 5, 2022
Country
Australia
Job ID
21530
Function
Professional Services

Description & Requirements

About Us: 

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.  

About the Role: 

Our global consulting organization employs 800+ highly skilled consultants whose unmatched experience in delivering industry solutions that span manufacturing, distribution, retail, hospitality, and services is backed by a proven track record of successful ERP implementations around the world.   

 

As an Epicor Consultant, you’ll be working with our customers on the implementation of our visionary ERP software solutions. You’ll either take the lead on projects independently, working side-by-side with our customers to guide them toward a successful solution delivery, or fulfill the role of a subject matter expert on a larger team. You are the trusted growth partner for your customer and will initiate implementation as quickly as possible, so your customer can be up and running. You will take the lead on ensuring customer satisfaction and the smooth implementation of our software.   

What You’ll Do: 

·         Invest time in learning the customer’s business to ensure a successful implementation 

·         Assist Project Manager in determining direction, timelines, schedules and activities for an area of the project 

·         Coach and mentor PS Consultants ensuring consistent and high standards of service delivery 

·         Track all issues and inquiries, maintaining close contact as you guide customers to a successful launch 

·         Maintain expertise of the products you serve through knowledge sharing, training, and mentorship  

What You Need to Succeed:  

·         Coach and mentor PS Consultants ensuring consistent and high standards of service delivery 

·         7+ years applicable aged care, manufacturing, finance and accounting, supply chain, and/or manufacturing operations

·         5+ years of consulting experience preferred 

·         A genuine passion for delighting customers 

·         Comfortable (or even enjoy) travel as this role will involve the successful person being away at least 2 – days per week with overnight stays 

Additional Skills That Could Set You Apart: 

·         Bachelor’s degree (Business, MIS, IS, Education)  

·         Aged Care, Manufacturing, Finance, supply chain, and/or accounting, experience 

·         ERP software experience 

·         Knowledge of Epicor enterprise applications